Selected work
Case studies
A handful of the projects we have shipped recently. Each one was a real team, a real deadline, and a real metric we agreed on up front.
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900 AI licences, 70% active, nothing delegated — closing the execution gap
A manufacturer could not find the AI spend in its P&L. The median task handed to the assistant took under a minute.…
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Replaced three shared service accounts with 26 per-agent identities
A logistics operator thought it ran nineteen agents on three shared credentials. It ran twenty-six. Permissions on the widest credential 47 →…
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Rebuilt a corporate site for LLM retrieval: cited in 6% of AI answers, then 74%
A European medical-device manufacturer was being described to clinicians from a competitor's page and a withdrawn product generation. Own-domain citation 6% →…
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A staged multi-model pipeline: 96% accuracy, 4x faster, new models swapped in an afternoon
A contract-intelligence SaaS rebuilt its single-model pipeline as four model roles behind a provider-agnostic routing layer. Extraction accuracy 82% → 96%, p95…
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Cleared a prior-authorisation backlog with a healthcare-admin agent
A revenue-cycle-management company rebuilt prior authorisation as an agent-run service with nurses on the judgement calls. 78% prepared straight-through, turnaround 4 days…
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Replaced an outsourced KYC/AML review team with an explainable compliance agent
An EU payments company brought its €2.1m outsourced onboarding review in-house as an AI-native service. 64% straight-through, onboarding 3 days → under…
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Turned month-end close into an AI-native service for 600 SMB clients
An outsourced accounting firm rebuilt bookkeeping and month-end close as an agent-run service. Auto-coding 71% → 93%, clients per reviewer 15 →…
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Five custom agents across the CRM, ERP, marketing, ads, and finance stack
How a £180m omnichannel retailer shipped five integrated AI agents in one year — across Salesforce, the ERP, two ad platforms, the…
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Ripped out an off-the-shelf support agent, shipped a custom one in 14 weeks
A B2B payments company replaced an £190k packaged agent with a Cravings-built custom one. Accuracy 67% → 94%, run-rate cost down 61%,…
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Why a fintech chose a Cravings pod over a Head of AI — then hired both
How a UK fintech modelled hiring vs partnering across 36 months, picked the sequence that shipped seven months earlier, then hired a…
