Selected work
Case studies
A handful of the projects we have shipped recently. Each one was a real team, a real deadline, and a real metric we agreed on up front.
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Cleared a prior-authorisation backlog with a healthcare-admin agent
A revenue-cycle-management company rebuilt prior authorisation as an agent-run service with nurses on the judgement calls. 78% prepared straight-through, turnaround 4 days…
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Replaced an outsourced KYC/AML review team with an explainable compliance agent
An EU payments company brought its €2.1m outsourced onboarding review in-house as an AI-native service. 64% straight-through, onboarding 3 days → under…
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Turned month-end close into an AI-native service for 600 SMB clients
An outsourced accounting firm rebuilt bookkeeping and month-end close as an agent-run service. Auto-coding 71% → 93%, clients per reviewer 15 →…
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Five custom agents across the CRM, ERP, marketing, ads, and finance stack
How a £180m omnichannel retailer shipped five integrated AI agents in one year — across Salesforce, the ERP, two ad platforms, the…
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Ripped out an off-the-shelf support agent, shipped a custom one in 14 weeks
A B2B payments company replaced an £190k packaged agent with a Cravings-built custom one. Accuracy 67% → 94%, run-rate cost down 61%,…
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Why a fintech chose a Cravings pod over a Head of AI — then hired both
How a UK fintech modelled hiring vs partnering across 36 months, picked the sequence that shipped seven months earlier, then hired a…
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Unstalled an in-house AI lead and shipped in 11 weeks
Eleven months and £400k into a solo Head-of-AI hire, an insurance company brought Cravings in to surround — not replace — their…
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Shipped a fintech onboarding flow with an embedded engineering pod
A four-person Cravings pod owned onboarding from Figma to production behind real feature flags.
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Doubled organic sign-ups for a D2C retailer in two quarters
Technical SEO rebuild, content programme, and analytics plumbing for a UK direct-to-consumer brand.
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Cut support handling time by 47% with a triage agent
A mid-market SaaS company replaced a brittle ticket-routing rules engine with a Cravings-built triage agent.
